What’s the Buzz?
Join us as we blog about the latest events, trends, and opinions on how to manage customers and employees, and sustain service excellence.
Latest Blog Post
Social media networking is the new frontier for customer service operations. Now What?
Buzz Blog Author: Jeff Hazel
The customer experience is going viral, and now’s the time for companies to get engaged with customers through social media networking.
Convergys research show consumers want companies to have a social media presence and a growing number want companies to engage with them through social media sites like Twitter and Facebook.
Millennials, according [...]
Recent Buzz Blog Posts
Featured Commentary
Join the discussion as Convergys leaders assess the topics challenging successful customer and employee relationship management.
Latest Blog Post
The Power of Two: Convergys & Microsoft
Featured Commentator: Bob Lento, President, Information Management
Right now is an exciting time in the telecommunication and utility industries. Increased competition to win over today’s tech-savvy customers has evolved into an innovation chess match with each company looking to stay one step ahead of the rest of the field by rolling out the latest and greatest [...]
